The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Confirm customer requirements
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Collaborative techniques, including active listening and questioning, are used to elicit, clarify and confirm customer requirements Completed |
Evidence:
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Customer requirements are clearly and legibly documented according to workplace procedures and organisational legal requirements Completed |
Evidence:
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Customer acknowledgement and confirmation of the documented requirements are obtained Completed |
Evidence:
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Advise customer of available options
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Viable options are generated in response to customer needs and workplace legal requirements according to workplace procedures Completed |
Evidence:
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Further information is researched as required to confirm or clarify options Completed |
Evidence:
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Options are explained and discussed with customer to assist informed decision making Completed |
Evidence:
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Supporting information is provided as required to assist customer understanding Completed |
Evidence:
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Sales or service conditions are communicated verbally or in writing according to workplace procedures Completed |
Evidence:
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Agree action plan with customer
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Customer's preferred option is detailed and documented in action plan Completed |
Evidence:
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Customer commitment to agreed action plan is gained according to workplace procedures Completed |
Evidence:
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Assistance in completing relevant documentation is provided to customers as required Completed |
Evidence:
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Customer feedback is sought on services provided Completed |
Evidence:
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Confirm customer requirements
|
|
Collaborative techniques, including active listening and questioning, are used to elicit, clarify and confirm customer requirements Completed |
Evidence:
|
Customer requirements are clearly and legibly documented according to workplace procedures and organisational legal requirements Completed |
Evidence:
|
Customer acknowledgement and confirmation of the documented requirements are obtained Completed |
Evidence:
|
Advise customer of available options
|
|
Viable options are generated in response to customer needs and workplace legal requirements according to workplace procedures Completed |
Evidence:
|
Further information is researched as required to confirm or clarify options Completed |
Evidence:
|
Options are explained and discussed with customer to assist informed decision making Completed |
Evidence:
|
Supporting information is provided as required to assist customer understanding Completed |
Evidence:
|
Sales or service conditions are communicated verbally or in writing according to workplace procedures Completed |
Evidence:
|
Agree action plan with customer
|
|
Customer's preferred option is detailed and documented in action plan Completed |
Evidence:
|
Customer commitment to agreed action plan is gained according to workplace procedures Completed |
Evidence:
|
Assistance in completing relevant documentation is provided to customers as required Completed |
Evidence:
|
Customer feedback is sought on services provided Completed |
Evidence:
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